Covid Brings Automation to the Workplace, Killing Some Jobs
Lee’s Famous Recipe Chicken, a fast-food chain in Ohio, hardly seems an obvious venue for cutting-edge artificial intelligence. But the company’s drive-thrus are showcasing technology that reveals how the Covid-19 pandemic is accelerating the creep of automation into some workplaces.

Unable to find enough workers, Chuck Cooper, CEO of Lee’s Famous Recipe Chicken, installed an automated voice system in many locations to take orders. Th